At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.
This improve enriches each stage of this system with a profound understanding of the latest technological developments. Our aim with these enhancements is to arm our companions with probably the most superior troubleshooting methods and the excellent know-how required to beat the challenges of at the moment’s technological setting. Let’s dive into the small print of what Assist Enablement at Black Belt seems to be like:
Stage 1: Foundational Assist Expertise
- Self-Diagnosing Points: Study to determine and troubleshoot frequent issues independently, saving time and assets.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers arrange and handle Sensible Accounts, in addition to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- Easy methods to Have interaction TAC: Grasp the method of successfully participating with TAC for extra complicated points.
Stage 2: Intermediate Assist Methods
- Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting abilities to handle frequent technical points.
- Greatest Practices: Study one of the best practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Have interaction with interactive demo labs to bolster studying via sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for complicated architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and programs.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Assist Observe content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the newest know-how tendencies and sensible insights, we make sure that our companions are well-equipped to ship distinctive help and preserve easy operations for his or her prospects.
Go to the Black Belt Academy at the moment to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to sort out any problem that comes your method.
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